IT services

Why does your business need

IT services?

Whether it’s hardware, software, data backup, or security of IT systems, it is best when you have one partner to take care of the entire IT infrastructure. The benefits of such partnership lie in reduced troubleshooting time as well as encompassing IT support. 

Problems that require immediate solutions are solved through our remote support, enabling us to be virtually present around the country and wider. In case of problems that can’t be resolved remotely, our technical team takes matters into its own hands and heads on-site where the malfunction was detected. 

Our IT support includes a wide range of services for maintenance of computer systems, local network as well as hardware and software anti-virus protection. We can provide such services to both private clients and companies of all sizes. 

Our experienced team can remove all irregularities in computer systems that are inhibiting or slowing down optimal workflow. We are also capable of providing replacement parts for laptops, personal computers, servers, printers, scanners, and network devices (routers, switches, and modems). 

 

Our services

Wireless and wired networks

A complete process that includes consultation, implementation, upgrade, or modification of computer network systems. In short, analysis, putting it into operation, and everything in between.

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IT support

Standardized IT troubleshooting procedures that are the result of our 15-year work experience. Continual support through both classic and modern communication channels (e-mail, telephone, telefax, Skype, Viber, TeamViewer…) as well as on-site support in the shortest available time.

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Computer maintenance

Any company with two or more computers requires regular and adequate maintenance for them to efficiently function. Regular support ensures uninterrupted workflow while keeping business data secured.

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Remote backup service

All potential clients are guaranteed effective and reliable backup service. Thanks to many years of experience we can offer the highest level of service and promise to treat your data as it were our own!

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Improved process and optimized costs

In case you don’t have an in-house IT department or an individual that can effectively maintain the entire infrastructure, hiring an external company presents an excellent solution for that problem. 

Collaboration with a company that possesses a good reputation and offers quality support can significantly reduce annual costs associated with IT systems. 

All services
in one place

For all the new companies that are just starting, our team can properly interconnect computer systems with peripheral devices, establish an internet network connection (wired or wireless) and install any work-related licensed software. 

Counting

150

satisfied customers.

Over

305 km

network cables implemented.

More than

110789 km

on the field.

The Best

quality of service

Satisfied customers are our reference

OFIR

IN THE FIELD

Whenever there is a technical issue, our IT problem solvers are here to fix it!

For all the requirements that we are not able to solve through remote connections (remote support), our employees go out into the field and take the task into their own hands.

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    Frequently Asked Questions

    This is one of the most common questions of our clients, there is no universal answer, because the computer is a complex whole and the causes can be different.

    In this case, we offer diagnostics that will be included in the price of the repair, or if you will not perform the repair with us, we charge 100.00 kn + VAT for the diagnostics.

    There may be a malfunction on some piece of hardware such as RAM, graphics card, motherboard, or other computer component. If you have a laptop the problem may be with the flat cable that connects your laptop screen.

    There are several reasons for slow computer performance. The most often reason for this is not enough space on hard disk where the operating system is located. Another common cause is antivirus software.

    Usually, users install more than one antivirus software to make sure that they are protected, and in this way they further slow down the computer. A quick scan of the computer can determine the exact cause of this problem.

    The appearance of a blue screen is not uncommon on the Windows operating system. The most common cause of this problem is faulty hardware, which includes RAM, graphics cards, motherboard, power supply or driver incompatibility. The exact cause can be determined by diagnosis.

    Depending on how old the computer is, sometimes it is possible to make a computer upgrade. Each computer is special whether it is a laptop or a desktop computer.

    The most common problem with older computers is the hard disk drive (HDD), replacing the old HDD with a new Solid State Drive (SSD) will certainly speed up the computer. In addition, it is possible to install an additional set of RAM if possible or replace the existing one with a larger and faster one.

    Some of the causes of this problem may be: WAN port on the router, incorrect settings on the router, network connection settings on your computer (DNS access, PROXY server settings, TCP / IP settings). By going out into the field and checking the settings, our service technicians can eliminate this problem very quickly.

    The most common problem is too many devices connected to Wi-Fi or far distance from the router to the device. It is important that the router is located in a central location in the space and there is as short distance as possible between the device (laptop, tablet, mobile phone) that is connected and the router, if possible without interference.

    Interference for the Wi-Fi signal can be walls, doors, windows, stairs, etc. Depending on the size of the space, in addition to the standard router, you may need to expand the network by adding an extra AC (access point) device and replacing the existing router. When we examine our situation, our team will give you a recommendation to improve and expand the Wi-Fi network.

    031 273 236